Maintenance and support
Available equipment, identified technicians.
Preventive, corrective, spare parts and fleet monitoring.
What support covers
Preventive
Scheduled upkeep.
Corrective
Call-out on incident.
Diagnosis and parts
Cause identified, parts supplied.
Reports
Intervention report.
From incident to closure
Report
Support form.
Handling
Acknowledgement, named contact.
Intervention
Diagnosis and action, remotely or on site.
Restoration
Equipment operational again.
Closure
Report.
The lead times for each step are set by contract or quote.